Well, kind of. I upgraded to Zen’s ADSL Max-based service a few months back. I’d been using Zen for about a year and a half, first on their 512k package, then the 1Mb service. I decided to move to the Max service because, even though it was capped, faster was good. I don’t download a fantastic amount (I know some people who have almost managed to leech the internet many times over), but I do like things to download fast. We have a 15mb link at work and my 1Mb ADSL was starting to look slow by comparison.
I’ve had the ADSL Max product since May, and there’s been a few problems. It was fine for some time, but then started dropping out intermittently. The problems went away, and I thought no more of it. Then it came back, and I was barely able to get online. I spoke to Zen Internet’s excellent support, and went through all the obligatory steps to diagnose the fault. BT did a line test, and the problem went away. About a month later it came back. I’d noticed that if my router synced at a speed above 4Mb, it would end up being quite unstable. I mentioned this to Zen support, and again we diagnosed the line again.
Zen escalated the fault to BT, who faffed about first wanting an engineer visit, which I duly booked, and took time off work, only for them to change their mind about a day later, and change the settings on my line, to make it connect at a lower speed. This seemed to solve the problem.
All has been well since, until this week. I’d started to notice a pattern though. The last time I had all the problems, the weather was blisteringly hot. This time, every time it’s rained, the connection dies. It was fine Thursday, until rain on Friday, when it was useless all Friday night. Saturday daytime it was perfectly fine, until the night, when it rained again. This morning I could barely use it. As the day went on, it’s dried up outside, and lo’, it works! I mentioned this to Zen support, and they have elevated it to BT again. I’m hoping BT take an engineer visit, and then I can tell the engineer about this.
I also reckon the electricity people messed something up too. O2 installed a phone mast nearby, and pulled a power feed from a lamppost outside our house, which is co-incidentally right next to a BT junction box. They actually dug around it to pull the power. I personally think they’ve breached it slightly, and water is getting into the junction box. Whatever it is, it’s annoying me no end!
I’m hoping it gets solved!
