Well, the saga continues.
I’ve had three BT Engineers visit, test the line, and find no fault. The line had been stable for five days. I closed the fault with Zen, and lo’ in the evening, it fell over again! So back on the phone I went, and re-opened it. I’m coming to the conclusion they think I’m making it up!
Trouble is, I’m stuck really. I have two options; swap ISP, and hope when they move my connection they connect me elsewhere (unlikely, I think the changes are software based on the DSLAMs), or move to cable. I looked at NTL’s offering, and I’m uninpressed. Besides, they run all sorts of inline caching and other junk, and basically run a rubbish network. Fine for Joe Average, but something I’d just find fault with. I can’t help being so fussy!
I’m still placing faith in BT/Zen to fix the fault. I think BT try to string it out for as long as possible to avoid having to do anything that might end up costing them. Zen are stuck in the middle – they listen to me rant on, then just pass it onto BT, who seem to pretty much ignore everything. I just know they’ll do another test-and-say-it’s-ok process.
I’m considering switching to an ISP offering the older IPStream services, rather than MAX. If I do that, it won’t be before I go and whinge at Zen first and try and persuade them to move me backwards. I don’t fancy paying their rediculous price for their IPStream products.