Comments on: The trick to dealing with technical support http://www.davidrickard.net/2009/09/20/the-trick-to-dealing-with-technical-support/ Random stuff, randomly updated. Tue, 19 Apr 2011 16:17:21 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Hermes http://www.davidrickard.net/2009/09/20/the-trick-to-dealing-with-technical-support/comment-page-1/#comment-5917 Hermes Sun, 20 Sep 2009 15:38:01 +0000 http://www.davidrickard.net/2009/09/20/the-trick-to-dealing-with-technical-support/#comment-5917 You've probably made the right call, there are too many so called 'experts' out there who don't get to the crux of the problem or have the view of all components that the ISP helpdesk does. As for scripts, it's inevitable there will be a thorough approach to managing problems which drives particular troubleshooting steps. Otherwise they'd be blind! H You’ve probably made the right call, there are too many so called ‘experts’ out there who don’t get to the crux of the problem or have the view of all components that the ISP helpdesk does.

As for scripts, it’s inevitable there will be a thorough approach to managing problems which drives particular troubleshooting steps. Otherwise they’d be blind!

H

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